Return & Replacement Policy
We take pride in delivering high-quality products. If you face any issue with your order, we’re here to help.
1. Replacement Eligibility
Products are eligible for replacement only if the issue is reported within 7 days of delivery. All requests will be reviewed by our team before approval.
2. When can you request a replacement?
You can request a replacement in the following cases:
• Product received is damaged or broken
• Visible defects such as scratches or foiling issues
• Incorrect product received (wrong number, size, or type)
• Damage occurred during shipping
3. Important Conditions
• The product must be unused and in original condition
• Replacement is subject to verification by our team
• Customised products are not eligible for return unless defective or incorrect
4. How to request a replacement
You can contact us through:
Email: npddotcom@gmail.com
Phone / WhatsApp: +91 73564 44646
Please share:
• Order details
• Clear photos of the issue
Our team will review and guide you on the next steps.
5. Return Process
Currently, reverse pickup is not available. If a return is approved, you may be required to ship the product back to us securely.
• Courier charges (up to ₹100) will be reimbursed as a coupon for future use
• Please share the courier receipt to claim reimbursement
Note: Do not send products back without confirmation from our team.
6. Replacement Timeline
Once the returned product is received and verified, replacement will be processed within 2–5 working days.
